COVID-19 and What We’re Doing About It

Like so many of you, we have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For Afa-auto, that means understanding how it affects our customers, employees, and communities, and then making the necessary adjustments to our business operations.

Please note, we are open for business and are not currently facing any notable shipping delays or stock outages. You should expect to receive your order according to the delivery times provided on our website. We will communicate any changes as soon as we are aware.

We have one simple guiding principle — keeping you and our employees safe. With that in mind:

We have encouraged our entire team to work from home. Fortunately, our remote-friendly office culture has afforded us the capabilities and experience to fully operate business as usual. This includes our sales and customer service staff, who remain committed to providing support and guidance for all of our customers.

Our fulfillment teams and suppliers are taking every appropriate precaution while packing and shipping your orders.

We are extending our return policy to 60 days. We will continue to extend this as needed, or work with you on a case by case basis to ensure you are fully satisfied with your purchase. You should not feel inconvenienced or compelled to take unsafe measures simply to process a return or exchange.

We continue to monitor this situation closely and take guidance from local authorities and the Centers for Disease Control (CDC). We will keep you informed of any changes.

We want to wish you and your loved ones well. Our thoughts go out to all those who have been affected and all the caregivers working tirelessly on the front lines.

June Update:
The past few months have been challenging for everyone as Covid-19 has impacted nearly every aspect of our society. For Afa-auto and many of the brands we work with, this means adjusting to work from home and social distancing measures for production and fulfillment staff.

In some cases, strained supply chains may cause difficulties obtaining raw materials. In other cases, manufacturers located in heavily-affected areas reduced staff or even shut down temporarily to protect their at-risk employees and their families. The resulting backlog meant inventory was not delivered when it was originally scheduled or orders are taking longer to ship.

We’re working very closely with all of our brand partners to get you the most accurate information and expedite delivery for our customers.

At the same time, more people have started new projects while at home and online, resulting in significantly increased demand.

This combination caused a sudden off-the-charts surge in call, email and social message volume. Unfortunately this leads to longer than normal hold times as well as delays in email and message responses.

As fellow enthusiasts, we understand how frustrating this can be, but please be assured that resolving these issues is our absolute top priority throughout our company. We apologize for any service delays and assure you that we’re doing everything we can to assist you.

We have our teams working overtime while adding and training even more staff as quickly as possible. We are committed to delivering the exceptional level of service you’ve come to expect from Afa-auto.

We appreciate your business, patience and understanding as we all adjust to this “new normal,” and sincerely thank you for choosing Afa-auto.

Our sales and service team is available to help with whatever you may need.

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